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Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

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Adviser
Message 1 of 24
1,542 Views
Message 1 of 24

Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Hello

 

Bought this extremely awesome phone which is good in every aspects except the Speaker. While playing Music with Sony's own app or watching any video, the sound (tone) changes.To restore the perfect tone I need to stop the music, remove from recent apps, open it again and its restored for maybe 10 secs(very inconsistent timing) and back to same distorted tone. I've tried clearing data, repairing, taking it service center and still no fix.Service center executives refuse to believe that such problems exists. My only Question is If this is a Hardware issue or a software bug. And no water contact has been made till date. I'm not sure but I think the problem was also on Lollipop. Love this phone though! 

 

Thankyou

 

 

23 REPLIES 23
Emperor
Message 2 of 24
1,518 Views
Message 2 of 24

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

@Sylus

 

What do you mean that the tone changes?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 24
1,514 Views
Message 3 of 24

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Sound looses lot's of bass and the vocals are all muddled up. It's almost like connecting an old pair of headphones half way through so you only get one channel of the headphones working and no thump or bass. But both speakers work in stereo. Another closest example would be toggling On/Off S-Force Front Surround while music is playing. It slightly resembles my issue.
Emperor
Message 4 of 24
1,509 Views
Message 4 of 24

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

@Sylus

 

Could you test it on safe mode ?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 5 of 24
1,507 Views
Message 5 of 24

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Yea, that's been done.
Emperor
Message 6 of 24
1,502 Views
Message 6 of 24

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

@Sylus

 

Do you experience the same while on safe mode?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 7 of 24
1,500 Views
Message 7 of 24

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

Still the same in Safe Mode.
Emperor
Message 8 of 24
1,491 Views
Message 8 of 24

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

@Sylus

 

That's quite odd, any suggestions @alexdon




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Moderator
Message 9 of 24
1,487 Views
Message 9 of 24

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

@Sylus Have you tried clearing data for music app under settings - apps - all? Also, you say you can replicate the issue?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adviser
Message 10 of 24
1,479 Views
Message 10 of 24

Re: Xperia Z3 Plus, Inconsistent Media Volume or Auto Optimization

I've rest/repaired my phone 4 times now and cleared the data also. My issue sound like turning off/on S Force Surround. That tone change is irritating.