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Xperia Z1s Dropping Network Connection

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Visitor
Message 1 of 5
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Message 1 of 5

Xperia Z1s Dropping Network Connection

My Z1s is a brand new phone. I have had it for 18 days, and it's now randomly dropping the network connection. 

It shows full bars in the signal strength icon, as well as the "4G LTE" logo.

I also keep getting a pop up from TMobile saying to "Sign into network" but I already am signed in.

I already went the "Wireless & Networks > More > Mobile Networks > Service Providers" route to ensure I was connected to the correct network. The only solution was to restart the phone, but now that doesn't even seem to be working. Any ideas???\

 

This is seriously frustrating. I love this phone but this is now the 3rd problem I have had since purchasing it. 

4 REPLIES 4
One time poster
Message 2 of 5
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Message 2 of 5

Re: Xperia Z1s Dropping Network Connection

  I have had mine since the release date with no issue with anything on the phone. I would go back and exchange it for another do to if you already have an issue there may be more to come from what I have been reading. T-Mobile will just hand you a new phone being only 18 days old.

Sam
Sony Xperia Support
Message 3 of 5
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Message 3 of 5

Re: Xperia Z1s Dropping Network Connection

Do you have a secondary SIM you can test in the phone before returning it?

 

 


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One time poster
Message 4 of 5
315 Views
Message 4 of 5

Re: Xperia Z1s Dropping Network Connection

Hello everyones, i have the same problem, i tested another chip in my phone but the network still dropping. I replaced my chip in my service provider and the problem is not going anywhere. My network issue starts when i turned off my mobile data traffic. Maybe can be a software problem. Not really sure

Enthusiast
Message 5 of 5
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Message 5 of 5

Re: Xperia Z1s Dropping Network Connection

Take it back to tmobile. Let them trouble shoot the phone and exchange it if need be. Especially if you have insurance and if you are their jump program upgrade it to something better.