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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia Z1 kept on auto shutdown ??

Rookie
Message 1 of 11
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Message 1 of 11

Xperia Z1 kept on auto shutdown ??

Hi there,

 

My xperia Z1 kept on auto shutting down?? Is there a problem??

 

Can someone assist me??

 

Thanks,

Tricia 

10 REPLIES 10
Talent
Message 2 of 11
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Message 2 of 11

Re: Xperia Z1 kept on auto shutdown ??

Sam
Sony Xperia Support
Message 3 of 11
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Message 3 of 11

Re: Xperia Z1 kept on auto shutdown ??

Is this happening when you are doing anything in particular with the handset or after a specific time?

 

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Rookie
Message 4 of 11
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Message 4 of 11

Re: Xperia Z1 kept on auto shutdown ??

it kept auto shutdown in every few minutes.... so i always have to switch on again n on again....

 

So i dunno what is happening??

 

Pls advise...

 

Best regards, tricia

 

 

Rookie
Message 5 of 11
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Message 5 of 11

Re: Xperia Z1 kept on auto shutdown ??

it kept auto shutdown in every few minutes.... so i always have to switch on again n on again....

 

So i dunno what is happening??

 

Pls advise...

 

Best regards, tricia

 

Sam
Sony Xperia Support
Message 6 of 11
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Message 6 of 11

Re: Xperia Z1 kept on auto shutdown ??

If it is random and without error message then please do follow the advice above regarding running a software repair.

 

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Rookie
Message 7 of 11
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Message 7 of 11

Re: Xperia Z1 kept on auto shutdown & battery sudden drained out ??

Btw, now beside it kept auto shut down every few minutes, now it start to draining battery fast??  E.g: from 65% power to 5% power out of sudden??

 

Pls advise.. 

Sam
Sony Xperia Support
Message 8 of 11
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Message 8 of 11

Re: Xperia Z1 kept on auto shutdown & battery sudden drained out ??

As above, please follow these steps:

 

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

 

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Rookie
Message 9 of 11
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Message 9 of 11

Re: Xperia Z1 auto shutdown during software update?

hi there,

 

Is that normal for it to auto shutdown during update and i unable to switch it on again??

 

Pls advise. thanks

Rookie
Message 10 of 11
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Message 10 of 11

Re: Xperia Z1 kept on auto shutdown & battery sudden drained out ??

hi there,

 

the problem still persists.... kept on auto shutting down even i have installed the latest software...

 

What should i do???