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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Xperia Z touchscreen issue

Visitor
Message 1 of 15
516 Views
Message 1 of 15

Xperia Z touchscreen issue

Hi, the touchscreen on my Xperia Z decided to fail completely on NYE.  Its only 13 months old and wasn't dropped before it failed.  Sony are saying to send it for repair but I need the IMEI number?  Only problem is, is that I can't get into the phone to get this to send it off.  Any advice please?

14 REPLIES 14
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Moderator
Message 2 of 15
513 Views
Message 2 of 15

Re: Xperia Z touchscreen issue

You can buy USB OTG cable and connect a mouse to unlock and use the device. The IMEI should also be found on the box.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 3 of 15
488 Views
Message 3 of 15

Re: Xperia Z touchscreen issue

IMEI can be found at the bottom of the xperia z
Emperor
Message 4 of 15
466 Views
Message 4 of 15

Re: Xperia Z touchscreen issue

http://support.sonymobile.com/global-en/xperiaz/userguide/IMEI-number/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 5 of 15
458 Views
Message 5 of 15

Re: Xperia Z touchscreen issue

Hi, thanks for the help with the IMEI number.  I've eventually managed to find it but I don't know if its worth sending off the device or not for repair.

Emperor
Message 6 of 15
453 Views
Message 6 of 15

Re: Xperia Z touchscreen issue

If the phone its not working properly you should

 

http://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 7 of 15
408 Views
Message 7 of 15

Xperia Z touchscreen issue

My phone got a crack in the screen.

My phone is just 11 months and sme days old. It has one year warranty. 

The phone bought from an online store flipkart.com

When i consult with the service center they asked for 17500 Rs to replace the screen.

What should I do fix this. When I buy the product, flipkart.com said "I have 1 year manufacturer warranty". But When i called the customer care of sony, they told " flikart.com is not an authorized seller" .

 

Someone please help me

 10922214_10203352637126183_1984336662_n.jpg

 

 

 

 

 

Emperor
Message 8 of 15
383 Views
Message 8 of 15

Re: Xperia Z touchscreen issue

 

@asifali sorry to hear that, but you have 2 options

 

1. contact your local Xpeira Care

 

or

 

2. DIY, which will be cheaper BUT, it will void your warranty.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 9 of 15
344 Views
Message 9 of 15

Re: Xperia Z touchscreen issue


@uliwooly wrote:

http://support.sonymobile.com/global-en/xperiaz/userguide/IMEI-number/


Sorry - but that's totally unhelpful when the screen is cracked and unusable.

Emperor
Message 10 of 15
333 Views
Message 10 of 15

Re: Xperia Z touchscreen issue

@Rockburner

 

Have you pulled the flap under the SIM card cover?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)