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Xperia Z replaced handset

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Xperia Z replaced handset

Hi. I have Sony Xperia Z. There was a touch issue, have taken it to service center. They have replaced the handset. Now I have got an refurbished Xperia Z whose power button is loosened, speaker is outputting low sound What is the replacement policy? Are we supposed to get a new handset or a working, used handset?

"The ones that love us never really leave us" - Sirius Black
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Re: Xperia Z replaced handset

Depends on your country's consumer laws and how long you have had it

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman