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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

czh
Rookie
Message 1 of 17
475 Views
Message 1 of 17

Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Hi.After update to 5.0.2,These problem happened.Factory reset and PC companion don't help.Even at 4.4.2 and 4.4.4 they were broken ,too.

Does that mean it is a hardware failure?

But how can they be broken at the same time when update to lollipop?

16 REPLIES 16
Phy
Forum Legend
Message 2 of 17
470 Views
Message 2 of 17

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

you can try to reinstall Lollipop with Sony PC Companion

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/
czh
Rookie
Message 3 of 17
465 Views
Message 3 of 17

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

I tired.But it doesn't work.

Phy
Forum Legend
Message 4 of 17
461 Views
Message 4 of 17

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

1. Settings
2. Diagnostics
3. Test
4. Test them again
czh
Rookie
Message 5 of 17
458 Views
Message 5 of 17

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Sorry,i don't get it

Where can i find setting?

 

The phone or PC companion?

 

The phone don't have diagonstics in setting.

I have tried tests in service menu.

Phy
Forum Legend
Message 6 of 17
437 Views
Message 6 of 17

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

On the phone

1 unlock the screen
2 pull down the notification bar
3 tap on the settings icon, aka a gear icon
czh
Rookie
Message 7 of 17
435 Views
Message 7 of 17

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

But there isn't  diagnostics in settings

Or  u mean the services  tests in *#*#7378423#*#*?

Phy
Forum Legend
Message 8 of 17
431 Views
Message 8 of 17

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Ok, let's try this again.

1 settings
2 scroll down, down down
3 about phone
4 diagnostics
5 test
6 test everything
czh
Rookie
Message 9 of 17
425 Views
Message 9 of 17

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Screenshot_2015-06-01-11-07-12[1].pngScreenshot_2015-06-01-11-07-16[1].png

 

I have searched "diagnostics"

it seems not anywhere in setting.

Phy
Forum Legend
Message 10 of 17
419 Views
Message 10 of 17

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Ok. Try something else. Install this app and test your phone with this app.


https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester