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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Xperia Z died

Visitor
Message 1 of 4
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Message 1 of 4

Xperia Z died

 SO i was playing with my Xperia z after i woke up and it had a full night to load its battarie , and it just turned itself off , like pzzt it went black and then nothing. I tried charging it and still nothing happend no red led no vibration nothing. so i called the xperia support and they told me to download pc companion and reset the phone . I downloaded pcc installed it clicked on support , then on repair tablet/phone then followed the instruction (disconnect cable turn off phone [like its not turned off the whole time, even did hardreset with volume and power button]plug in cable and then plug in phone while pressing volume down) and that stupid programm didnt recognice my phone. nothing happend it just said connect the phone please help im in desperate need for help and the support isnt available anymore(they close after 6 p.m. )

3 REPLIES 3
Emperor
Message 2 of 4
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Message 2 of 4

Re: Xperia Z died

@bhkfdny

 

 

Connect the phone to a wall charger > press and hold power & volume up for 15 seconds > let it charge for 3 hours > repair with PCC




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 4
260 Views
Message 3 of 4

Re: Xperia Z died

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Genius
Message 4 of 4
201 Views
Message 4 of 4

Re: Xperia Z died

Hi bhkfdny, welcome to the community!

 

Folow @uliwoolys advice & keep us updated. If the repair doesn't work then contact Sony Xperia Customer Care in your region - you can find contact details by clicking the link in my signature. I do hope running the software repair works for you Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


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