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Xperia Z cant record voice messages

Apprentice
Message 1 of 51
17,886 Views
Message 1 of 51

Xperia Z cant record voice messages

Hi i cant record voice in small app (green mic) facebook messanger and app like whatsapp any ideas what is wrong?

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Sam
Sony Xperia Support
Message 2 of 51
17,785 Views
Message 2 of 51

Re: Xperia Z cant record voice messages

What happens when you try to do so, do you get any error message etc?

 

 


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Apprentice
Message 3 of 51
17,764 Views
Message 3 of 51

Re: Xperia Z cant record voice messages

It says ''cant setup the recorder now, please try again later.'' ''Unable to record'' etc 

Sam
Sony Xperia Support
Message 4 of 51
17,760 Views
Message 4 of 51

Re: Xperia Z cant record voice messages

Try this please:

 

Main Menu > Settings > Apps > All Sound Recorder > Clear Data.

 

 


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HTR
Rookie
Message 5 of 51
17,754 Views
Message 5 of 51

Re: Xperia Z cant record voice messages

I HAVE THE SAME PROBLEM AFTER UPDATE TO JELLY BEAM 4.3. ALL APPS WITH VOICE MESSAGE IS UNABLE TO RECORD (FB MESSENGER, WTSUP), VIBER CALL ARE SILENT I CAN'T HEAR AND I CAN'T BE HEARED. 

HTR
Rookie
Message 6 of 51
17,744 Views
Message 6 of 51

Re: Xperia Z cant record voice messages

Is there any way that i can put back my xperia Z to Androis 4.2.2 ? cause this new version 4.3 have many issues.

Sam
Sony Xperia Support
Message 7 of 51
17,741 Views
Message 7 of 51

Re: Xperia Z cant record voice messages

There are no supported methods to roll back your firmware. However I can confirm that audio recording certainly does work in 4.3 so if you have tried the steps outlined above then I would reinstalling the firmware via the steps below:

 

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

 

 


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sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 8 of 51
17,729 Views
Message 8 of 51

Re: Xperia Z cant record voice messages

Well i cant fix my phone cause it says that my phone isnt up to date 

Moderator
Message 9 of 51
17,727 Views
Message 9 of 51

Re: Xperia Z cant record voice messages

Why didn't you update in the first place?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 10 of 51
17,722 Views
Message 10 of 51

Re: Xperia Z cant record voice messages

Well the phone is up to date ;_; There is no available updates