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Xperia Z Back, Home, and Recent App button not working

One time poster
Message 1 of 2
Message 1 of 2

Xperia Z Back, Home, and Recent App button not working

Hello Support!


I'm encountering a problem with my Xperia Z

The Back, Home, And Recent App Buttons (buttons at the bottom of the touchscreen) are not working.


I don't know how it made it that way but it just did.


I've searched first some solutions like Safe mode booting, Service testing, Repairing Via PC companion, and Factory resetting but nothing works after I've done all of that.


I noticed that the touchscreen is working since When I used the Service tester for Touchscreen the area where these 3 buttons are located can be drawn. So I assume it's not my hardware causing the problem. I can't use the phone normally anymore I have to try so hard to exit my apps use rotate home screen to relocate the three buttons so that I can somehow use it.


I didn't jail break or root  the phone...(I'm against that ^_^)


Please help I've tried all possible DIY repair I can find from this forum....


I really need some reply ^_^



Forum Legend
Message 2 of 2
Message 2 of 2

Re: Xperia Z Back, Home, and Recent App button not working


I'm sorry to hear that.
If you have tried all the things that you mention but they still doesn't work, it do sound more related to the hardware. Perhaps if you have a screen protector or similar attached, you could always try to remove it to see if it works. Otherwise, I suggest that you visit nearest service center to have the phone examined by a technician. You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

sony_sign_logo.png - Official Sony Xperia Support Staff

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