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2016-11-09 08:23 PM
Wondered if anyone else has ran into this issue.
I went to bed a few nights ago and and left my xperia x on my bedside table as usual. When I woke the next morning I noticed that a crack had developed on the bottom right hand corner of the screen, (almost from end to end of the volume rocker). The phone works fine but the crack seems to have just appeaed. I have never dropped it and its always been in a protective case.
I have sent the phone to Sony for repair as its still under warranty but can't find any information relating to whether the crack would be covered by warranty as I'm sure the screen would need replacing. I can't imagine how its happened but I'm certain the crack wasn't there when I went to bed.
2016-11-09 11:25 PM
I'm sorry to hear about your issue, but the screen can't crack on it's own, you probably dropped the phone, sat on it, or hit it while in your pocket, either or, contact your Local support regarding this.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2016-11-10 01:29 PM
Hi @Kyle_2603, I'm very sorry to hear about what has happened.
I'm afraid that it is not possible to tell a warranty case from a description alone. A decision regarding your screen being in-warranty is made once a technician at an authorized service center has had the opportunity to thoroughly investigate your device for the cause of the damage. However, I am once again sorry to hear about your phone.
In this case it would be wise to keep in touch with your Local support if you've sent the device in for servicing in order to get updates and be assisted in the case on a market base level. Since this is a Global user based support forum I'm afraid it's difficult for me to help you with a local case such as this, but your local team are happy to do so I'm sure!
Should there be anything else you wonder about that I can assist you with, whether it is the warranty terms and conditions or anything else, then feel free to let me know! I will be happy to assist you with anything that I'm capable of!
2016-11-17 09:53 AM
2016-11-18 10:22 AM
I understand your frustration regarding the turnaround time. I work globally but I'm based in the Nordics market so I am informed regarding what the service routines look like for this market, but I'm afraid I can't answer for other markets. This is the main reason that it would be best to keep in touch with the local team, since they'll be better informed for what the local market looks like I'm afraid.
Let me know how it went!