account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Xperia SP Frozen!

One time poster
Message 1 of 17
24,631 Views
Message 1 of 17

Xperia SP Frozen!

I was turning off my Xperia SP device and it has frozen on the shutting down screen!

Holding down the power off button, powe off + camera, hard reset on back or any other combination does not work!

Anyone else had this issue? This is a pretty weird thing to happen within a week of having the phone!!

16 REPLIES 16
Demigod
Message 2 of 17
24,087 Views
Message 2 of 17

Re: Xperia SP Frozen!

Please have a look at page 11 in the user guide:

http://www-support-downloads.sonymobile.com/c5302/userguide_AE_C5302_C5303_C5306_2_Android4.1.pdf

To force the device to shut down:

1. Remove the back cover.

2. Press and hold down the OFF button using the tip of a pen or a similar object. The

device turns off automatically.

*Do not use overly sharp objects that could damage the OFF button.

One time poster
Message 3 of 17
24,087 Views
Message 3 of 17

Re: Xperia SP Frozen!

I tried that but it also did not work. I had to let the battery run out and charge it again, and then did a factory reset. Didn't have more problems so far, but I'm still very skeptical with the OS or hardware on this phone

One time poster
Message 4 of 17
21,269 Views
Message 4 of 17

Re: Xperia SP Frozen!

exactly the same thing has happened with mine and I have owned it for exactly 7 days, what a disgrace, can anyone help before I have to drive 16 miles to the shop to have it sorted?

Highlighted
Genius
Message 5 of 17
21,265 Views
Message 5 of 17

Re: Xperia SP Frozen!

@karajane Try fix it using Sony Update Service(SUS) first,download it from here and fix it :

 

http://www.sonymobile.com/gb/tools/update-service/

AlwaysHereToHelp #ThankYouKobe24
Visitor
Message 6 of 17
18,402 Views
Message 6 of 17

Re: Xperia SP Frozen!

My husband's phone froze completely.Force turnoff button did solve the problem.Slightly smiling Face
Apprentice
Message 7 of 17
15,722 Views
Message 7 of 17

Re: Xperia SP Frozen!

I have encountered the same problem.
Though I forced shut down the problem didn't solve.
Everything started when I installed the latest update of software.
Message 8 of 17
15,692 Views
Message 8 of 17

Re: Xperia SP Frozen!

connect your phone to wall charger open back cover push and hold OFF button until phone vibrate 3 time..let it charge for hour

try to turn it on normalt

Apprentice
Message 9 of 17
15,540 Views
Message 9 of 17

Re: Xperia SP Frozen!

Your suggestion seems. to have solved the problem. So far I have no sudden screen freezing
thanks a lot
Apprentice
Message 10 of 17
15,460 Views
Message 10 of 17

Re: Xperia SP Frozen!

Unfortunately. today I encountered once the same problem so far
Ι was thinking to repeat the procedure.
Have you any other suggestions?