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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Xperia P safe mode not working

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Visitor
Message 1 of 7
932 Views
Message 1 of 7

Xperia P safe mode not working

Hi everyone,

Yesterday, I was on my Xperia P (ICS) when some apps began to stop (Gmail, Google services...).

It made the phone instable, so I decided to restart it.

When I tried to restart it, it didn't finish the boot process: first "Sony", then "XPERIA", then "Orange" (my phone operator), then stop and restart... and again...

Today, I tried to start the phone in safe mode, but none of the several processes I read about are working: neither by tapping the menu button, neither by pressing several times the volume down button...

So, I can't enter the safe mode!

I'm really depressed... I don't know what to do to make it start, at least just to save my contacts and messages...

Any help would be useful!

Thanks a lot!

Bye!

Rachel

6 REPLIES 6
Emperor
Message 2 of 7
918 Views
Message 2 of 7

Re: Xperia P safe mode not working

@beuchleu

 

What if you remove both the SIM and SD cards?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Phy
Forum Legend
Message 3 of 7
917 Views
Message 3 of 7

Re: Xperia P safe mode not working

Repair your phone with Sony PC Companion, but it will delete everything.
http://support.sonymobile.com/gb/tools/pc-companion/
Visitor
Message 4 of 7
911 Views
Message 4 of 7

Re: Xperia P safe mode not working

Hi uliwwoly,

 

No SD card on the Xperia P.

And without the SIM card: no more effect...

Any other idea?

Could the firmware of my phone operator prevent the safe mode?

Thanks!

Rachel

Visitor
Message 5 of 7
910 Views
Message 5 of 7

Re: Xperia P safe mode not working

Hi Phy,

 

I tried, but I can't connect the phone to the computer since the boot process can't succeed.

I connected the phone, and during the boot process, the computer started to locate it, but couldn't go further when the phone restarted...

Any attempt to maintain a connection between the phone and the PC aborted.

Thanks for your help!

Any other idea?

Rachel

Emperor
Message 6 of 7
905 Views
Message 6 of 7

Re: Xperia P safe mode not working

@beuchleu

 

No, if the phone doesn't boot it wont enter safe mode.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 7 of 7
904 Views
Message 7 of 7

Re: Xperia P safe mode not working

@beuchleu

 

This is a long process but bare with me, it might work

 

connect the phone to a wall charger > let it charge until the notification LED turns green > run PCC on your computer > support zone > repair > connect the phone to the computer > press and hold power & volume up until the phone reboots > once the phone turn off > release the keys > immediately press the volume key as stated on PCC > this might work, it might require multiple attempts. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)