Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2013-04-04 11:20 AM
My Xperia Miro won't start! I really don't know what to do. I press the power button for multiple seconds, like i would start it, but nothing happens. Ok, maybe the battery is empty. So I start charging it and again nothing happens. The screen doesn't even show the battery, which tells you its charging!
My smartphone is just completely dead! Please help
2013-04-04 06:58 PM
I would suggest trying a software repair on the phone first of all. This can be done via the PC Companion or the Update Service. This link may help with that http://talk.sonymobile.com/thread/54636.
If this does not resolve the issue then the phone would need to be sent for repair, your local support team can help provide you with info for that.
What do you think about this forum? Let us know by doing this short survey
2014-08-14 04:45 AM
Now you suggest to try a software update first via PCC. But when i try to do that, first thing it tells me is that I need to have my SIM card (ok) PIN entered and the screen unlocked. But how am I suppose to insert an PIN and unlock the screen if the phone is dead?
2014-08-14 09:09 PM
PCC should be able to overtake the PIN if the phone is turned off.
2014-09-23 01:18 PM
You need sony bridge for mac.
Sony bridge for mac will only connect to xperia if it switched on - cannot detect otherwise and as far as I can see there is repair option its just for transferring files.
Poor support for Mac users with Sony phones