account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Xperia J update

One time poster
Message 1 of 10
Message 1 of 10

Xperia J update

Hello!

I'm trying to update my Xperia J through PC companion to the latest version 11.0.A.7.5.

PC companion found my phone and prepared to download updates, but through the download my phone shuts down and then PC companion program hangs and all stopped at all. I tried to update many times, but that repeated again and again.

What is the solution?

Thank You

9 REPLIES
Message 2 of 10
Message 2 of 10

Re: Xperia J update

Elite
Message 3 of 10
Message 3 of 10

Re: Xperia J update

try to disable your firewall and antivirus

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 4 of 10
Message 4 of 10

Re: Xperia J update

unfortunately it didn't help

Sony Xperia Support
Message 5 of 10
Message 5 of 10

Re: Xperia J update

Also try using another USB-port in your PC if you get the same problem with Update Service and firewall/antivirus disabled. Don't use a USB-hub but a USB-port on the actual computer.
If that doesn't help, could you try on another computer?

 - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 6 of 10
Message 6 of 10

Re: Xperia J update

I get a very similar issue to this. I've tried it on two computers but had no luck. At the end of the preparing a message comes up on my phone saying Powering Off. Then the phone turns off. The update then starts but after a couple of minutes I get the message "Unable to update components on your computer" and "Sony Update Engine failure (error 100). In order to turn my phone back on I have to dissconnect it from the usb cable.

I've tried turning off my virus scanner and firewall and it made no difference.

One time poster
Message 7 of 10
Message 7 of 10

Re: Xperia J update

I've also tried the update-service and it failed.

One time poster
Message 8 of 10
Message 8 of 10

Re: Xperia J update

I have the exact same problem, so I am really hoping for someone to come up with a solution.

/David

One time poster
Message 9 of 10
Message 9 of 10

Re: Xperia J update

Hi guys,

I had the same issue on my Xperia T

Solved by removing the MicroSD card from the phone.

Hope this helps

Regards

One time poster
Message 10 of 10
Message 10 of 10

Re: Xperia J update

That did the trick.. Thanks Johan!

Why couldn't someone from Sony have told us that.