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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia E3 screen going black when trying to make a call.

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Rookie
Message 1 of 7
1,234 Views
Message 1 of 7

Xperia E3 screen going black when trying to make a call.

Recently my phone screen as smashed right in the middle of the front facing camera and the light sensor (not sure if this id a contributor to the problem) Since thaen I've had the screen replaced and everything seemed to be working fine.

 

However in the past day my phone screen has started to go black whenever I try to connect to a call, I can here the other person but the screen doesn't light back up when I pull the phone away from my face.

 

I've tried certain codes (found on this forum) and tested my light sensor, which seemed to be working fine (as is the blacklight adjustment setting)

Ive tried setting my phone on safe mode but no change.

And I've reset the phone back to factory setttings, no change.

6 REPLIES 6
Moderator
Message 2 of 7
1,232 Views
Message 2 of 7

Re: Xperia E3 screen going black when trying to make a call.

Do you have a screen protector or a flip case?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 3 of 7
1,229 Views
Message 3 of 7

Re: Xperia E3 screen going black when trying to make a call.

No screen protector or case.

Moderator
Message 4 of 7
1,215 Views
Message 4 of 7

Re: Xperia E3 screen going black when trying to make a call.

Can you perform a software repair?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 5 of 7
1,192 Views
Message 5 of 7

Re: Xperia E3 screen going black when trying to make a call.

How would I do that?

Emperor
Message 6 of 7
1,186 Views
Message 6 of 7

Re: Xperia E3 screen going black when trying to make a call.

with PCC

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Moderator
Message 7 of 7
1,179 Views
Message 7 of 7

Re: Xperia E3 screen going black when trying to make a call.

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.