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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Xperia E1 Dual Sim does not start up

Rookie
Message 1 of 12
645 Views
Message 1 of 12

Xperia E1 Dual Sim does not start up

I am unable to start up as it it does progess past the wavey lines sceen on start up.

Nor can I switch it off unless I remove the battery 

 

It stopped working within 5 months of purchase.

 

I cannot reinstall the software as it is not recognized

 

Not can I start in safe mode by pressing the volume + on key

 

 

11 REPLIES 11
Emperor
Message 2 of 12
631 Views
Message 2 of 12

Re: Xperia E1 Dual Sim does not start up

Have you unlocked the bootloader? and/or flashed any custom ROM?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 12
630 Views
Message 3 of 12

Re: Xperia E1 Dual Sim does not start up

You should contact Sony directly

 

http://www.sonymobile.com/global-en/support/contact-us/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 4 of 12
622 Views
Message 4 of 12

Re: Xperia E1 Dual Sim does not start up

Try a hard reset.... remove the battery, remove the memory card, and turn on phone..... If it still doesn't work, did you try the safe mode? (You have to hold the volume button for a long time until it says you are in safe mode. If still it does not work, contact sony service center before your warranty ends up.. wishes!!!
Rookie
Message 5 of 12
619 Views
Message 5 of 12

Re: Xperia E1 Dual Sim does not start up

Nope, this was an unlocked phone 

Nor has it been flashed , have not run EMMA yet

Highlighted
Rookie
Message 6 of 12
618 Views
Message 6 of 12

Re: Xperia E1 Dual Sim does not start up

Done that ,

 

 

First UK as I am there but they say they cannot help as phone is bought in India

Contacted India ---- no response yet.

Rookie
Message 7 of 12
617 Views
Message 7 of 12

Re: Xperia E1 Dual Sim does not start up

tried both ... contacting the service centre now ....

Emperor
Message 8 of 12
610 Views
Message 8 of 12

Re: Xperia E1 Dual Sim does not start up

keep us updated 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 9 of 12
606 Views
Message 9 of 12

Re: Xperia E1 Dual Sim does not start up

does using EMMA on an unlocked device invalidate it's warranty ?

 

Emperor
Message 10 of 12
601 Views
Message 10 of 12

Re: Xperia E1 Dual Sim does not start up

Yes as you will have to unlock your bootloader




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)