account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Xperia Arc S Will Not Charge

One time poster
Message 1 of 5
Message 1 of 5

Xperia Arc S Will Not Charge

Hi

My Xperia arc s will no longer recognize its charger. I haven't updated recently and I believe the charger itself to be fine because before the battery ran out I could still connect it to my pc (although it would not charge from there either). I think the problem may have something to do with the software, because ever since I last updated my phone whenever I have connected the charge message has appeared from liveware manager asking if I want to find an app for my charger. Today I got annoyed at this message constantly appearing and clicked the tick box in this message and my phone and then tried to charge it and it would not.

Before the battery ran out I tried resetting the settings and phone data but none of that helped.

Is there anything else I could try or do I need to take it to be repaired?

4 REPLIES
Visitor
Message 2 of 5
Message 2 of 5

Re: Xperia Arc S Will Not Charge

Dear SingleMort,

Does it charge through DATACABLE on PC?

One time poster
Message 3 of 5
Message 3 of 5

Re: Xperia Arc S Will Not Charge

I think so. I'm trying it now. The phone icon doesn't so up in "My Computer" but the LED light is on and the charging symbol is on the phone screen. This might be down to the phone being off but I'm not sure.

Do you think if it does charge that is should try to roll back Liveware or is there something else I should do?

Edit: Yes its definitely charging the LED just changed from red to orange

Sony Xperia Support
Message 4 of 5
Message 4 of 5

Re: Xperia Arc S Will Not Charge

Have you tried using another USB cable?

One time poster
Message 5 of 5
Message 5 of 5

Re: Xperia Arc S Will Not Charge

I have the same problem, and yes, I've tried with another USB cable but the phone only charge when connected to PC sad