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Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

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Rookie
Message 1 of 11
563 Views
Message 1 of 11

Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

I don't know what is wrong with this device. Periodically I can see the red icon telling me I don't have GSM signal. All of the mobile functions are lost (3G/4G, voice and messages). After a few seconds everything is ok again.

 

I have the lastest version of official software and even without any third part applications the problem occurs. 

 

Anyone has the same problem, or know some solution/workaround?

 

Thank's in advance.

Joubert

10 REPLIES 10
One time poster
Message 2 of 11
533 Views
Message 2 of 11

Re: Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

I've had an Xperia Z (replacing a lost Xperia S) for the past few months, and it happens to me too.  Earlier in the week, and not for the first time, I couldn't access the internet outside of wi-fi zones.  Orange suggested a Factory Reset, which I've done, and now while everything on the handset is been operating normally the "Restore" function in PC Companion doesn't work.  Hence I've lost ALL my contacts until it resolves.

Enthusiast
Message 3 of 11
525 Views
Message 3 of 11

Re: Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

Yes I can confirm even I have noticed this on my phone... glad you brought it up

 

this seems to be an issue

 

Moderator
Message 4 of 11
522 Views
Message 4 of 11

Re: Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

Do you have good network coverage all the time?You are using 2G(GSM) or 3G(WCDMA)?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 5 of 11
516 Views
Message 5 of 11

Re: Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

Yes, I have good coverage all the time. I saw several users with the same issue.
Moderator
Message 6 of 11
509 Views
Message 6 of 11

Re: Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

I do not own the device,but I might guess that you may be accidentally covering the antenna,which may cause in particular cases signal loss.Also the software could have its issues.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 7 of 11
507 Views
Message 7 of 11

Re: Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

The problem must be the software. Sometimes the device is on the table and the signal is lost.
Moderator
Message 8 of 11
504 Views
Message 8 of 11

Re: Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

It is not the first time sony delivers buggy software.It is the first update,right?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 9 of 11
502 Views
Message 9 of 11

Re: Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

I think so, but I have this device for a few days. I had a dead s4.
Moderator
Message 10 of 11
498 Views
Message 10 of 11

Re: Xpeia ZQ (ZL) periodically loses the GSM signal. Voice, messages and network stop working.

If you are willing to try,you can repair phone software with sony update service.It may bring you better performance and remove the signal loss.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.