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Why does my files get missing on Restart?

Message 1 of 8
834 Views
Message 1 of 8

Why does my files get missing on Restart?

Hello I have a Sony Xperia C android cellphone and I'm having a problem that, when someone send me a picture or image, when it does not corrupt bugging the entire image, when I restart the system it simply gets missed, like if I did deleted it, but I didn't. It happends with new downloaded applications as well. I've tryed a bunch of antiviruses but they detect nothing, AVG was the only one which detected something, 3 suspicious issues but deleted it and then more 3 scans, anything, this before being eliminated in the upcoming restart as well. I tryed malwarebytes antimalware but it didn't face anything till 80 percent or something like this, but my cellphone froze and I had to restart, malwarebytes was gone, then I redownloaded it and it was something like 99% still on 0 foundings then crached again, I guess it wasn't going to find anything at all. Aparently it is limited only to new files or applications, because till now it doesn't seems to be affecting any of my old Images or applications. It is really bothering me. Please someone help me!! How can I fix it??

Thanks,
Arthur.

7 REPLIES 7
Moderator
Message 2 of 8
823 Views
Message 2 of 8

Re: Why does my files get missing on Restart?

@FGPArthurVII

First of all, don't use antiviruses and animalwares, they cause more harm than good.

Secondly, can you go to Settings -> Storage -> Check that you have enough space on your internal memory>

And lastly, do you use an SD card?



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Message 3 of 8
806 Views
Message 3 of 8

Re: Why does my files get missing on Restart?

Yes a have almost 200 MBs to use yet. Yes I do use Micro SD Card.

Emperor
Message 4 of 8
800 Views
Message 4 of 8

Re: Why does my files get missing on Restart?

@FGPArthurVII

 

The problem its the antivirus app > uninstall it > restart the phone > check again. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 5 of 8
797 Views
Message 5 of 8

Re: Why does my files get missing on Restart?

Actually, I have only installed the antiviruses after the problems began, Today sooner I've restored my cellphone to factory paterns, the only thing I have now is Whatsapp, because it's on internal memory, everything I move to SD stops working passed some time and when I restart the device it gets missed, the problem persists till now

Emperor
Message 6 of 8
794 Views
Message 6 of 8

Re: Why does my files get missing on Restart?

@FGPArthurVII

 

Where are the files that get deleted? (internal storage or SD card) 

 

what type of files are they?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Message 7 of 8
790 Views
Message 7 of 8

Re: Why does my files get missing on Restart?

In the SD Card, they were all types of things that were new to the memory, applications, photos, videos, audios...

Emperor
Message 8 of 8
787 Views
Message 8 of 8

Re: Why does my files get missing on Restart?

@FGPArthurVII

 

I think there's a problem with the SD card or it could be a phone's hardware issue, which class is the SD card? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)