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Videocamera: Sound and image not synching

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Message 1 of 2
Message 1 of 2

Videocamera: Sound and image not synching


The videocamera of my C4 doesn't synchronize sound and imagen correctly (image is lagging).

I don't have problems with playing videos from other sources, it only happens with the ones the phone records.

I would appreciate your help, I need perfect synchronization of image and sound for my dance class recordings.

Thank you
Message 2 of 2
Message 2 of 2

Re: Videocamera: Sound and image not synching

Hi Hels2, welcome to the community!


Try clearing the data for Camera under Settings > Apps > All. If that doesn't work, boot the phone into Safe Mode to see if the same issue occurs & report back to us. 


To boot your phone in safe mode press the power key until the Power Off message appears > hold your finger on Power Off for 2-3 seconds until 'Reboot to safe mode?' appears > tap OK. To exit Safe Mode just power the phone off & then on normally.

sony_sign_logo.png - Official Sony Xperia Support Staff

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