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Tips & Tricks

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Update 6.0 Contacts Lost

Visitor
Message 31 of 35
438 Views
Message 31 of 35

Re: Update 6.0 Contacts Lost

Hey! Tried filtering, ticked all boxes, but no effect. Some contacts still missing... could it be somehow related to something blocking the phone memory? If we assume the lost contacts where on the phone memory.
Sony Xperia Support
Message 32 of 35
423 Views
Message 32 of 35

Re: Update 6.0 Contacts Lost

@Kaarli,

 

Contacts are stored on the phone memory, yes, so if this was wiped you may have lost some contacts. 

 

If you had a Gmail account set up in your phone then it will automatically back up your contacts to that account. Add that Gmail account back to your phone under Settings > Accounts and it should sync the contacts back.


Official Sony Xperia Support Staff


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Rookie
Message 33 of 35
387 Views
Message 33 of 35

Re: Update 6.0 Contacts Lost

I came onto the forum to figure out how to find my lost contacts which had disappeared after a system and Sony auto updates that my phone went through. I am pretty sure it updated to Marshmallow (6.0.1) in the process.

 

I use Microsoft exchange 

Try going into Settings-accounts-exchange active sync-account name

 

and turn off and then on the sync contacts toggle

 

 

Highlighted
Learner
Message 34 of 35
380 Views
Message 34 of 35

Lost contacts after latest update

I updated yesterday To latest version of Android. I noticed that all except local contacts are gone. I have been using my live.com as contact account, (because I have Nokia background).
How can I get my contacts back? I logged To my live acco with browser and On live account they excist.
Learner
Message 35 of 35
363 Views
Message 35 of 35

Re: Update 6.0 Contacts Lost

Got this solved by removing live.com account and then added it again.