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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Unable to start the Phone after factory reset

One time poster
Message 1 of 3
Message 1 of 3

Unable to start the Phone after factory reset

Hello All,


I have tried doing factory reset and after the reset when i start the phone it is only Showing 'Sony' and 'Xperia' on the screen and gradually the battery is getting discharged..


But the phone is not moving furthur other than that..


I am using a Sony Xperia Sola 

Message 2 of 3
Message 2 of 3

Re: Unable to start the Phone after factory reset



Connect the phone to a wall charger > press and hold power & volume up for 10 - 15 seconds > let it charge for 2 - 3 hours or until the phone is 90%+ charged > repair the phone with PCC


PC Companion (PCC)



Bridge (for Mac)




Alternatives on How to backup Xperias


"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 3
Message 3 of 3

Re: Unable to start the Phone after factory reset

Hi @Goud,

Like @uliwooly suggested, try repairing the phone's software using PC Companion.


In PC Companion you press start on "Support Zone" > Start on "Update the phone/tablet software" > "Repair phone/tablet" (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

sony_sign_logo.png - Official Sony Xperia Support Staff

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