account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to login

Anonymous
N/A
Message 91 of 94
Message 91 of 94

Re: Unable to login

I'm having the same problem with my account which I just created yesterday, joeTaco

Highlighted
Anonymous
N/A
Message 92 of 94
Message 92 of 94

Re: Unable to login

aaand now I can't log in with joeTaco2.  Tried resetting password and clearing cookies.  Guess I'll just make a new account every time I log in.

It keeps telling me I'm using the wrong password.  So I guess it's not actually the same problem, oops.

One time poster
Message 93 of 94
Message 93 of 94

Re: Unable to login

Never mind problem solved.  Kind of embarassing, but my problem was that I was putting in my username where it asked me for "username."  Put in my email and it worked.  The login screen shouldn't ask for username when it means e-mail...

Sony Xperia Support
Message 94 of 94
Message 94 of 94

Re: Unable to login

Glad you sorted it out. smile happy

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.