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UPDATE ERROR AND WONT START UP

Rookie
Message 1 of 10
245 Views
Message 1 of 10

UPDATE ERROR AND WONT START UP

Hi, I really need help. My Sony Xperia Z1 won't start up anymore after i ran a update through Sony Bridge For Mac. I have charged the phone for more than a hour, but all it seems to show is "The software update failed. Make sure your phone is connected to a computer and try again". How do i fix this. 

 

PLEASE HELP Worried Face

9 REPLIES 9
Moderator
Message 2 of 10
226 Views
Message 2 of 10

Re: UPDATE ERROR AND WONT START UP

Try force restart(power button+vol up until the phone vibrates)



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 3 of 10
209 Views
Message 3 of 10

Re: UPDATE ERROR AND WONT START UP

HI, Thanks for the reply though i have already tried that over 1 million times and nothing seems to change.

Moderator
Message 4 of 10
204 Views
Message 4 of 10

Re: UPDATE ERROR AND WONT START UP

Try to charge the phone more,retry the repair.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Rookie
Message 5 of 10
202 Views
Message 5 of 10

Re: UPDATE ERROR AND WONT START UP

Thanks again for another reply. When i press the power button and Voloume +. All it does is vibrate and then i have to click the power button again which will show the SONY logo and the same error message. 

Moderator
Message 6 of 10
197 Views
Message 6 of 10

Re: UPDATE ERROR AND WONT START UP

Normally,a force restart does not need another tap on power button,just power button + volume up at the same time,the phone vibrates once and restarts).I still think you should charge the phone several hours,try again the repair.If still not working,visit a nearby sony center.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Rookie
Message 7 of 10
188 Views
Message 7 of 10

Re: UPDATE ERROR AND WONT START UP

I'll try that

 

thank you 

Visitor
Message 8 of 10
182 Views
Message 8 of 10

Re: UPDATE ERROR AND WONT START UP

Ohhhh I have the same problem!!!! and when i connect to the energy, the celphone turns on and off all the time!!!

Rookie
Message 9 of 10
167 Views
Message 9 of 10

Re: UPDATE ERROR AND WONT START UP

I have charged my phone for several hours and when i do a restart nothing seems to happen. Is there another solution.

 

PLEASE HELP!!!!!

Moderator
Message 10 of 10
148 Views
Message 10 of 10

Re: UPDATE ERROR AND WONT START UP

I suggest taking the phone to a sony service,because you could damage it otherwise.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.