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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Trouble with te camera

One time poster
Message 1 of 4
Message 1 of 4

Trouble with te camera

Hello everybody, I have some trouble with my new M4 aqua. When I use the camera app for filming something that's work but when I want to see the video I can't.

The video doesn't start.


Can someone help me ? Sorry for my poor english.

Message 2 of 4
Message 2 of 4

Re: Trouble with te camera

Try settings-apps-all-camera,force stop and clear data. Restart.

Also,do you have enough internal memory?

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Sony Xperia Support
Message 3 of 4
Message 3 of 4

Re: Trouble with te camera

Hi olivgeig,


Welcome to the community,


Does the same thing happen to pictures or only videos?

Official Sony Xperia Support Staff

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To get in touch with your local support team, please visit our contact page.

One time poster
Message 4 of 4
Message 4 of 4

Re: Trouble with te camera

I´m facing the same problem here.


This weekend I have recorded 4 videos using M4´s camera, but I cannot view them in the cell phone.


The files are in MP4 format. I´ve also tried to see these videos in my computer, but I can only hear the audio, no image. 


I could not find any setup about file format used by the camera. Any tip here?