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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Touchscreen malfunction while press/hold to record.

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Apprentice
Message 1 of 8
1,491 Views
Message 1 of 8

Touchscreen malfunction while press/hold to record.

When i press and hold the screen to record a voicemessage or a video in for instansce whatsapp or snapchat or facebook messenger - then it often "cuts off" after a few seconds. Very annoying. I often have to try and record the same message many many times before it finally works.  Is the screen really so sensitive and unstable?  Anyone else have this problem? 

7 REPLIES 7
Apprentice
Message 2 of 8
1,443 Views
Message 2 of 8

Re: Touchscreen malfunction while press/hold to record.

I have this problem as well. I am trying to get a refund at the moment due to other problems with this phone.

Emperor
Message 3 of 8
1,439 Views
Message 3 of 8

Re: Touchscreen malfunction while press/hold to record.

@Leynad

 

Does your phone has a protective film? you should contact the app developers regarding this issue. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 4 of 8
1,434 Views
Message 4 of 8

Re: Touchscreen malfunction while press/hold to record.

yes it has a protective film. 

Do you mean the apps i mention - whatsapp, snapchat and facebook messenger? It can hardly be their fault? The problem  is in the screen, not the apps! 

Emperor
Message 5 of 8
1,431 Views
Message 5 of 8

Re: Touchscreen malfunction while press/hold to record.

@Leynad

 

Remove the film > restart the phone > check again. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 6 of 8
1,409 Views
Message 6 of 8

Re: Touchscreen malfunction while press/hold to record.

removing the film did not help. The problem remains. Slightly frowning Face

Emperor
Message 7 of 8
1,407 Views
Message 7 of 8

Re: Touchscreen malfunction while press/hold to record.

@Leynad

 

Settings > about phone > diagnostics > test the phone. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 8 of 8
1,375 Views
Message 8 of 8

Re: Touchscreen malfunction while press/hold to record.

Did not help.