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The front camera does not work after the last update sorftware

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Message 1 of 4
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Message 1 of 4

The front camera does not work after the last update sorftware

Hi, all I really need help with this issue.

I have my sony Xperia M one year ago, I have the latest software update for this phone, since I updated it, I can not use the front camera to make video calls, I am forced to use the rear camera and obviously I can not see the person with whom I speak. When I am entering to the camera application in the options menu of this application, not appears front camera option, it is as if there were no front camera on my device and before the upgrade it worked.

 

I really want to have again my front camera back, if someone can help me to fix it I will be very glad.

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: The front camera does not work after the last update sorftware

Hi @SeleneDragonfly,

 

Welcome to the community.


Can you please test your phone in safe mode and see if the same thing happens?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 3 of 4
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Message 3 of 4

Re: The front camera does not work after the last update sorftware

Hello Cameron.

I started my mobile in safe mode right now and the same thing continue happens.... Slightly frowning Face

Sony Xperia Support
Message 4 of 4
1,181 Views
Message 4 of 4

Re: The front camera does not work after the last update sorftware

@SeleneDragonfly,

 

It could be a hardware fault. To be sure, I recommend running a software repair first. If it is software related, this should fix it.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.