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If you want to get the max out of your Xperia phone then check out Xperia tips page.

Sony is Pathetic.....They just fool around their customers..

Message 1 of 2
Message 1 of 2

Sony is Pathetic.....They just fool around their customers..

Job No: W113112500986 >I have Sony Xperia
ZL handset, & had to submit the handset at the PC Support,G8 Ashoka Mall,Pune Service centre as Lot of Dust was stuck in the camera lens.I submitted the handset on 25th Nov'13 & was committed that I ll get the replacement within 8 days.My Handset was working perfectly fine,Its just the dust stuck in camera lens. >Its almost 10 days still the handset is not replaced & nobody is aware why there is delay in the replacement. >I had called your call centre & service centre end No. of times but the service I got is pathetic.everybody is just buffling around & nobody is ready to take responsibility.The service centre asks to speak to Call Centre & Call centre asks to speak Service centre.There is so much miscommunication within ur Service centre & Call Centre.Service centre says there is no Stock of ZL & hence we havent received the replacement & Call centre says that your handset is dispactched on 1st Dec'13.The Service centre people are highly rude & dont
know how to behave with customers.They feel like they are doing Favour on customers by proving PATHETIC Service.Sony should arrange a SOFT SKILL training for such executives who are representing SONY.Their Landline No:02041205473 is most of the times switched off & Mobile No is printed only 9 digits.(Job Sheet Scan attached) >Your Call centre senior executives are available only from 11 to 5, so do you guys want your customers to call as per your convenience?? I spoke to Mr.Ankit (Sr. Ex CC - 180030002800) he committed he will call me today before 4 Pm ISD,but all vain, Sony doesnt know how to keep its promises...When I called CC to speak to him he was busy & had to talk to an Sr Ex. Yuvraj but even he cant help. >   >I just want to know what is SONY doing for 15 days & why cant I get my replacement within time,Is this how you treat your customers????? >Hoping atleast you guys can do something..

Message 2 of 2
Message 2 of 2

Re: Sony is Pathetic.....They just fool around their customers..

According to me Sony has the worst service...guess thats something all Sony users have to live with