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Sony Xperia z3 Discharging issues

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Apprentice
Message 1 of 11
861 Views
Message 1 of 11

Sony Xperia z3 Discharging issues

Help! I've had my Sony Xperia z3 for two years now. Recently the phone won't register a connection when it is plugged into a charger. I use the original charge most times.

My battery completely died and the red led light would blink three times then that's it. Eventually it started charging again after a few hours.

My battery lasted all day the next day.

However once I went to charge it for the next day it acted the same way again. No red led light though and keeps going in and out of charging.

Is this a problem with the battery or the charging port or is it a software issue after update? I hate updates bc afterwards something always goes wrong or haywire.

It's charging normally now but do I have to endure this delay of charging everyday? battery likes to appear 50% to 30% alot sometimes. It's very sporadic in display so I can't tell what is really going on.

Any advice would be greatly appreciated.
10 REPLIES 10
Sony Xperia Support
Message 2 of 11
819 Views
Message 2 of 11

Re: Sony Xperia z3 Discharging issues

Hi @Jubuggie,


Welcome to the community.

 

It sounds like it would be the charging port if it's not showing the LED. Have you tried other chargers and charging cables to be sure?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 11
812 Views
Message 3 of 11

Re: Sony Xperia z3 Discharging issues

I've tried other chargers and cables and different outlets. It starts to charge after many hours of waiting. I feel that it needs to be above a certain percentage on my phone to recognize the charging outlet. If it falls below about 14% it just continues to discharge when connected.......
Apprentice
Message 4 of 11
809 Views
Message 4 of 11

Re: Sony Xperia z3 Discharging issues

Example it's at 1% for at least 2-3 hours before it starts to go up to 2% etc
Sony Xperia Support
Message 5 of 11
807 Views
Message 5 of 11

Re: Sony Xperia z3 Discharging issues

@Jubuggie,

 

Does it do the same thing while your phone is turned off and charging? Could you please also test it in safe mode and see if the issue persists. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 6 of 11
796 Views
Message 6 of 11

Re: Sony Xperia z3 Discharging issues

Yes while the phone is turned off. There is no LED light and no charge icon (the ⚡) . I can't seem to put my phone on safe mode. My battery display jumps from 1% and sometimes goes to 80% then back to 30%. It's very inconsistent.
Apprentice
Message 7 of 11
792 Views
Message 7 of 11

Re: Sony Xperia z3 Discharging issues

I got into safe mode and the problem persists.

No LED light when USB plugged in. No charging icon registering.

Apprentice
Message 8 of 11
791 Views
Message 8 of 11

Re: Sony Xperia z3 Discharging issues

Does memory affect this at all!? I've used 15/16 gb if that helps at all with diagnosing my problem
Sony Xperia Support
Message 9 of 11
778 Views
Message 9 of 11

Re: Sony Xperia z3 Discharging issues

@Jubuggie,

 

It sounds like a faulty battery. I recommend you contact your local support team


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 10 of 11
762 Views
Message 10 of 11

Re: Sony Xperia z3 Discharging issues

If it's a faulty battery will buying a new one resolve my issue?