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2015-02-06 03:06 PM
I bought Sony Xperia Z3 Dual 4 days ago and update it . I have one big problem in camera because when i want to record video , after some minutes i receive this message :
" Camera is temporarily unavailable due to high temperature. Please wait for your device to cool down before you can use the camera "
even for rear camera images are noisy in bad quality :|||||
When this problems will solve ?! I paid money for this phone to use any options on it but when i can't use camera as well you think i'm happy ?
SONY PLEASE SOLVE THIS ISSUE WITH NEW UPDATE !!!!!!!
2015-02-06 03:10 PM
The temperature issue can normally be caused if recording in 4K over long periods and also the temperature of your country if it's hot will also be a factor however as you have just updated you may wish to consider performing a system repair
Performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
2015-02-06 05:53 PM
Thank you for replay . My country have cold Weather and i dont have any problem with my location weather , i must note that i have temperature problem for normal recording and not for 4K , I think for 4K recording it will be weaker . but i will test your solutions and write result here maybe help other one .
2015-02-06 06:08 PM
Usually a system repair is the best option - Well it is for me as I find performing one will erase any unintended bugs caused through a firmware update and starting fresh is best but this is my opinion and is the same for many members over on XDA
2015-02-06 06:33 PM
I'm amature in sony because all of my phone's before z3 was from Samsung and Htc . There is any video tutorial of your solution ? because i'm worry to do it wrong and make mistake for phone .
( Sorry for bad english )
2015-02-06 07:21 PM
Ignore that it's for the Xperia Z as it's the same for all Xperia phones - Video here
2015-02-06 11:30 PM
Yes but what ever you do dont cool it in sea water or swimming pools that have chlorine in them, only fresh water can be used
2015-02-07 07:26 PM
2015-02-09 06:30 PM - edited 2015-02-09 11:51 PM
Not true, the chlorine will damidge the ear/mic socket
should not be immersed in salt water or water containing any types of chemicals
Tell people its ok, and thats when they get upset when Sony refuse to repair/replace so dont tell people they can
2015-03-26 12:45 PM - edited 2015-03-26 12:46 PM
I have the Z3 Xperia. I have the same issue. I live in south africa. I got the same camera will shut down issue only after 5 minutes of taking photos, not even doing 4k video. I found that if you use another camera app, like google camera you dont get this issue. I dont think the issue was fixed by Sony because i am now using lolipop and the issue still persists. Pity Sony does not release an update to fix this. Dissapointed. Such a great phone with such an obvious issue.