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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Sony Xperia Z3 Dual high temperature issue in camera and noisy images

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Learner
Message 1 of 19
9,186 Views
Message 1 of 19

Sony Xperia Z3 Dual high temperature issue in camera and noisy images

Hi

 

I bought Sony Xperia Z3 Dual 4 days ago and update it . I have one big problem in camera because when i want to record video , after some minutes i receive this message : 

 

Camera is temporarily unavailable due to high temperature. Please wait for your device to cool down before you can use the camera "

 

even for rear camera images are noisy in bad quality :|||||

 

When this problems will solve ?! I paid money for this phone to use any options on it but when i can't use camera as well you think i'm happy ?

 

SONY PLEASE SOLVE THIS ISSUE WITH NEW UPDATE !!!!!!!

18 REPLIES 18
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Forum Legend
Message 2 of 19
9,182 Views
Message 2 of 19

Re: Sony Xperia Z3 Dual high temperature issue in camera and noisy images

The temperature issue can normally be caused if recording in 4K over long periods and also the temperature of your country if it's hot will also be a factor however as you have just updated you may wish to consider performing a system repair

 

Performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



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Learner
Message 3 of 19
9,142 Views
Message 3 of 19

Re: Sony Xperia Z3 Dual high temperature issue in camera and noisy images

Dear Thommo

 

Thank you for replay . My country have cold Weather and i dont have any problem with my location weather , i must note that i have temperature problem for normal recording and not for 4K , I think for 4K recording it will be weaker . but i will test your solutions and write result here maybe help other one .

 

Regards

Forum Legend
Message 4 of 19
9,138 Views
Message 4 of 19

Re: Sony Xperia Z3 Dual high temperature issue in camera and noisy images

Usually a system repair is the best option - Well it is for me as I find performing one will erase any unintended bugs caused through a firmware update and starting fresh is best but this is my opinion and is the same for many members over on XDA

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



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Learner
Message 5 of 19
9,132 Views
Message 5 of 19

Re: Sony Xperia Z3 Dual high temperature issue in camera and noisy images

Thank you

 

I'm amature in sony because all of my phone's before z3 was from Samsung and Htc . There is any video tutorial of your solution ? because i'm worry to do it wrong and make mistake for phone .

 

Regards

( Sorry for bad english )

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Forum Legend
Message 6 of 19
9,124 Views
Message 6 of 19

Re: Sony Xperia Z3 Dual high temperature issue in camera and noisy images

Ignore that it's for the Xperia Z as it's the same for all Xperia phones - Video here

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Highlighted
Learner
Message 7 of 19
9,107 Views
Message 7 of 19

Re: Sony Xperia Z3 Dual high temperature issue in camera and noisy images

Yes but what ever you do dont cool it in sea water or swimming pools that have chlorine in them, only fresh water can be used Slightly smiling Face

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Demigod
Message 8 of 19
9,068 Views
Message 8 of 19

Re: Sony Xperia Z3 Dual high temperature issue in camera and noisy images

Actually the only type of water that the device shouldn't be used in is sea water. Chlorine is alright as the device is IPX8 which allows it to use it in chlorine water. Only using it to long could make the gummy seals corrode .
Highlighted
Learner
Message 9 of 19
8,997 Views
Message 9 of 19

Re: Sony Xperia Z3 Dual high temperature issue in camera and noisy images

Not true, the chlorine will damidge the ear/mic socket

 

Sony

should not be immersed in salt water or water containing any types of chemicals

 

Tell people its ok, and thats when they get upset when Sony refuse to repair/replace so dont tell people they can

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One time poster
Message 10 of 19
8,893 Views
Message 10 of 19

Re: Sony Xperia Z3 Dual high temperature issue in camera and noisy images

I have the Z3 Xperia. I have the same issue. I live in south africa. I got the same camera will shut down issue only after 5 minutes of taking photos, not even doing 4k video. I found that if you use another camera app, like google camera  you dont get this issue. I dont think the issue was fixed by Sony because i am now using lolipop and the issue still persists.  Pity Sony does not release an update to fix this. Dissapointed. Such a great phone with such an obvious issue.