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Sony Xperia Z shuts down and won't restart

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One time poster
Message 1 of 2
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Message 1 of 2

Sony Xperia Z shuts down and won't restart

Hello, I have bought my phone Sony Xperia Z for a long time ago. In last month I have got any issues like "shutting down".

After installing "Snapchat" I have launched apk and phone shut down. I have deleted this apk, but it didn't help. It comes mostly after launching applications like games, videos without restart, if I start it, it won't start any more, so I need the charger to "believe" my phone. Yesterday I have did a backup by reserting all settings to default, but it doesn't work, and today while watching a video I have launched Google Chrome and phone shut down automatically without any messages or anything, just black screen and RIP. 

I hope you'll help me as you can, and sorry for my english, if there are any problems with understanding. 

1 REPLY 1
Phy
Forum Legend
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Message 2 of 2

Re: Sony Xperia Z shuts down and won't restart

repair the phone with Sony PC Companion
http://support.sonymobile.com/gb/tools/pc-companion/