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Sony UK repair time.

Visitor
Message 1 of 6
1,453 Views
Message 1 of 6

Sony UK repair time.

Hi, Has anyone else sent their device off to Sony for repair? I sent my tablet Z on Monday 2nd Feb 2015. Now its Sunday 8th. All the information I have read is on the site that states 5 - 7 days. But I have not any feedback from Sony at all. I don't even know if Sony has the tablet or even if they are fixing it. I've sent other items to different companies and you always get a message saying the device has been received and when the device is on its way back. With Sony I've had nothing at all.

5 REPLIES 5
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Emperor
Message 2 of 6
1,452 Views
Message 2 of 6

Re: Sony UK repair time.

That's a complicated question, lets just leave it as each user is different and with some it might take a week and others 2 or 3 or more weeks, contact your local Xperia Care regarding timming 

 

http://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Forum Legend
Message 3 of 6
1,448 Views
Message 3 of 6

Re: Sony UK repair time.

All I can say is that UK consumer law gives 30 days in which the company has to effect repairs from the date it receives it - This has been deemed a reasonable amount of time

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



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Visitor
Message 4 of 6
1,296 Views
Message 4 of 6

Re: Sony UK repair time.

I phoned Sony in the end and they said they posted me a letter saying they got the tablet. I still haven't got it. They then told me they were awaiting parts to repair my tablet. Then on Friday 13th Feb a Royal Mail van came to my house and delivered me my repaired tablet. Luckily as I pulled up in my car the van was there. I just wish Sony were better with their communication as they told me nothing.
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Forum Legend
Message 5 of 6
1,294 Views
Message 5 of 6

Re: Sony UK repair time.

How long did they have it for repairs - Was it less than 30 days?

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Highlighted
Adept
Message 6 of 6
1,268 Views
Message 6 of 6

Re: Sony UK repair time.

As the OP said he sent it on the 2nd of feb and got it back from repair on the 13th, I make that 11 days.