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Slide-out keyboard's Switch Charset button does not responding, can not switch to another language

Anonymous
N/A
Message 1 of 3
Message 1 of 3

Slide-out keyboard's Switch Charset button does not responding, can not switch to another language

Slide-out keyboadr's Switch Charset button on servise test passed ok. (Service test *#*#7378423#*#*) I use Xpreria Pro Russian.

This key is used to switch from English to Russian , and back.

Sometimes it works. But often system does not responding on this keypress event. Keyboard is available to write in english charsets only :-(

I suppose it happens after last upgrade, but I can not return update back.

I try to reset all data and recover the flash system again. Now problem still persists.

Thank for your help!

2 REPLIES
Sam
Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: Slide-out keyboard's Switch Charset button does not responding, can not switch to another language

If you have already tried a software update/repair since experiencing this problem, it may be a hardware related issue that just happened to coincide with the previous update. With this being the case you may need to get the handset into an authorised repair agent.

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Anonymous
N/A
Message 3 of 3
Message 3 of 3

Re: Slide-out keyboard's Switch Charset button does not responding, can not switch to another language

I have found the reason of my problem. It is hardware problem. Probably, xperia pro use magnetic sensor to detect that slide-out keyboard is opened.  I use the case with magnetic closure, that conflict with this sensor.

Now, I do not use this case. Problem do not exists.