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Shocking Customer Service...

One time poster
Message 11 of 12
256 Views
Message 11 of 12

Re: Shocking Customer Service...

I sent my Z3 compact back for repair 2 weeks ago. Email with link to enable me to pay failed to work. Four phone calls later still no progress. Do NOT BUY A SONY PHONE!!! The service is none existant, with no escalation procedure, BEWARE!

Highlighted
Adept
Message 12 of 12
251 Views
Message 12 of 12

Re: Shocking Customer Service...

 Well I can only speak from my experience I with Sony UK. I sent my phone back to Sony UK repair agency twice for weak network signal Both times the phone came back with no fault found But I was kept informed all the way and could track the repair via My Sony

 I then spoke direct to  Sony who arranged for a Grade A replacement Phone

 

 So keep pushing