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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Settings locked

One time poster
Message 1 of 15
11,573 Views
Message 1 of 15

Settings locked

I am unable to open my xperia M settings it is asking for security password, even though i haven't set any password please let me know what is the default password...

14 REPLIES 14
Emperor
Message 2 of 15
11,564 Views
Message 2 of 15

Re: Settings locked

There isn't a default password, it could be a password/pin lock, it could be a SIM lock, it could be an antivirus app lock (mcafee) it could be a PUK code etc, you have to be more specific. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 15
11,030 Views
Message 3 of 15

Re: Settings locked

Hi I too encountered the same pb today on my sony experia m. Setting asking security password though I have nt set it.plz advice
Moderator
Message 4 of 15
11,026 Views
Message 4 of 15

Re: Settings locked

Repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 5 of 15
10,265 Views
Message 5 of 15

Re: Settings locked

Hi, 

 

I am unable to open Settings on my Xperia M. This, after I installed Clean Master App, and another Anti Virus App recommended by Clean Master. 

 

Kindly help. 

Moderator
Message 6 of 15
10,254 Views
Message 6 of 15

Re: Settings locked

Removed all those apps and check again.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Visitor
Message 7 of 15
9,800 Views
Message 7 of 15

Re: Settings locked

Hi All, Did a lot of groundwork to find out the actual problem and it worked out. - It is not a problem with your antivirus password. No need to change it, whichever antivirus you are using. - It is not a problem with your SIM or PUK password. The problem is with the X-Alert for Xperia app of Sony (which has permission to lock phone and doesn't allow to navigate to the settings). Solution : Disable the X-Alert Xperia app and remove from the Device administrator (Settings -> Security -> Device Administrator -> Click on X-Alert for Xperia and click Deactivate) Also, from the app list, disable the X-Alert app. Let me know if you still face the problem ! DhanyavaadagaLu !!

@Vikrant1989 wrote:

I am unable to open my xperia M settings it is asking for security password, even though i haven't set any password please let me know what is the default password...


One time poster
Message 8 of 15
8,707 Views
Message 8 of 15

Re: Settings locked

When I can't access my settings, how am I suppose to delete Xperia alert from my phone! I got it from the service centre today itself and now this **bleep** issue is making me.hate Sony more!
haj
One time poster
Message 9 of 15
7,977 Views
Message 9 of 15

Re: Settings locked

Hi,i m still facing the problem.my phone is asking for a security password.i have never set a password on my phn.i was to work out solution given by you but i m unable to open settings so how m i suppose to deactivate it.


@KNSRI wrote:
Hi All, Did a lot of groundwork to find out the actual problem and it worked out. - It is not a problem with your antivirus password. No need to change it, whichever antivirus you are using. - It is not a problem with your SIM or PUK password. The problem is with the X-Alert for Xperia app of Sony (which has permission to lock phone and doesn't allow to navigate to the settings). Solution : Disable the X-Alert Xperia app and remove from the Device administrator (Settings -> Security -> Device Administrator -> Click on X-Alert for Xperia and click Deactivate) Also, from the app list, disable the X-Alert app. Let me know if you still face the problem ! DhanyavaadagaLu !!

@Vikrant1989 wrote:

I am unable to open my xperia M settings it is asking for security password, even though i haven't set any password please let me know what is the default password...



 

One time poster
Message 10 of 15
7,539 Views
Message 10 of 15

Re: Settings locked

Yes it has worked.

Thanks a lot.