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2016-09-12 07:24 PM
2016-09-12 09:26 PM
2016-09-13 05:53 AM
2016-09-13 05:54 AM - edited 2016-09-13 05:55 AM
Just to clarify, a software repair is more than a factory reset, it erase all previous settings and reinstall a fresh copy of the os that should be, at this point, worry and bug free.
If after a software repair the issue persist then you can contact local support or inform Sony about the issue, they may verify and eventually release a bug fix.
2016-09-14 05:19 PM
2016-09-30 04:02 PM
I have this problem on a mates phone, took the back off, and when you gently press down on the motherboard where the sensor is, it works. A hair width too far from the screen with the new software update. So im working on a fix....no apps work, this sensor is either on or off so cant be calibrated, but if I can get the sensor closer to the screen it will work