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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Screen goes black when making calls

Visitor
Message 1 of 9
1,582 Views
Message 1 of 9

Screen goes black when making calls

Every since the latest update my Sony Xperia z ultra screen goes black when making calls. How can this be fixed. Everything else works fine on my phone. I have no screen protector.
8 REPLIES 8
Emperor
Message 2 of 9
1,579 Views
Message 2 of 9

Re: Screen goes black when making calls

Settings > about phone > diagnostics > test > test proximity sensor. Also, test it in >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 9
1,565 Views
Message 3 of 9

Re: Screen goes black when making calls

I know for a fact it's nothing to do with anything I installed. I rebooted the phone to factory settings so this is not the answer. Nothing wrong with the sensor. It has to do with the new update.
Genius
Message 4 of 9
1,558 Views
Message 4 of 9

Re: Screen goes black when making calls

Did you perform a factory reset? If the software update is at fault a factory reset may not fix the issue, can you try as uliwooly said in safe mode and eventually trying after a software repair?

  » If you find that an answer helped, say thanks and give kudos Slightly smiling Face

Wizardry is the key!
Genius
Message 5 of 9
1,557 Views
Message 5 of 9

Re: Screen goes black when making calls

Just to clarify, a software repair is more than a factory reset, it erase all previous settings and reinstall a fresh copy of the os that should be, at this point, worry and bug free.

 

If after a software repair the issue persist then you can contact local support or inform Sony about the issue, they may verify and eventually release a bug fix. 


  » If you find that an answer helped, say thanks and give kudos Slightly smiling Face

Wizardry is the key!
Visitor
Message 6 of 9
1,545 Views
Message 6 of 9

Re: Screen goes black when making calls

I have done a software repair and it does nothing. Also tested proximity sensors. It passed. It was an update the screwed my phone.
Emperor
Message 7 of 9
1,533 Views
Message 7 of 9

Re: Screen goes black when making calls

Contact your Local support to get the phone inspected.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 8 of 9
1,522 Views
Message 8 of 9

Re: Screen goes black when making calls

You can do nothing. It's a long time unfixed bug
Highlighted
One time poster
Message 9 of 9
1,472 Views
Message 9 of 9

Re: Screen goes black when making calls

I have this problem on a mates phone, took the back off, and when you gently press down on the motherboard where the sensor is, it works. A hair width too far from the screen with the new software update. So im working on a fix....no apps work, this sensor is either on or off so cant be calibrated, but if I can get the sensor closer to the screen it will work