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SD card not working in phone

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Visitor
Message 1 of 5
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Message 1 of 5

SD card not working in phone

My xperia isn't a year yet, only got it in April, and when I got it, everything was fine.
Bought a 32 gig SD card for it, was fine for a couple months. However, a couple months back, my phone started to tell me that my SD card was unreadable.
I had an xperia j not too long before that and had this problem before.
I know the SD card is still functional, because I can access the files on other devices. So, I was wondering if there was anything I could do that wouldn't involve sending my phone away?
Would also like to mention that I contacted Sony, who have yet to get back to me.

Poor customer service.
4 REPLIES 4
Sony Xperia Support
Message 2 of 5
1,224 Views
Message 2 of 5

Re: SD card not working in phone

Hi tibbym,

 

Welcome to the community,

 

Have you tested any other SD cards in the device to see what happens? maybe a friend or family members.


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 5
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Message 3 of 5

Re: SD card not working in phone

I have, but it's still saying the same thing. 

Forum Legend
Message 4 of 5
1,202 Views
Message 4 of 5

Re: SD card not working in phone

Hi,

To me, this sounds related to the memory card reader in your phone since you experience same behaviour with another SD-card. You can always try to perform a software repair using PC Companion to see if it can help, but I think your phone needs to be examined by a technician at an authorized service center.

You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 5 of 5
1,141 Views
Message 5 of 5

Re: SD card not working in phone

Good afternoon! My m2 dual does not connect micro sd 32Gb. The laptop connects this card. Other cards phone connects automatically