account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Proximity Sensor Issue

Highlighted
Commissioner
Message 1 of 5
1,001 Views
Message 1 of 5

Proximity Sensor Issue

I am often on a call and find when I move the phone from my ear while the call is still connected the screen is off until I turn on the power button.

Is this a known bug issue?
4 REPLIES 4
Moderator
Message 2 of 5
994 Views
Message 2 of 5

Re: Proximity Sensor Issue

Do you have a screen protector or something covering the sensor?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Commissioner
Message 3 of 5
991 Views
Message 3 of 5

Re: Proximity Sensor Issue

I am using the screen protector that Sony provided with the phone which is different from the ones available online in that there's a cutout where the sensor is, there's also a cutout for the front camera on the right side from it.
Commissioner
Message 4 of 5
987 Views
Message 4 of 5

Re: Proximity Sensor Issue

So in essence there's nothing covering the proximity sensor even though there's a screen protector on.
Moderator
Message 5 of 5
984 Views
Message 5 of 5

Re: Proximity Sensor Issue

Let's see how it works in safe mode:

https://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.