account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Problems with calling, network and Bluetooth in Xperia Z2 (D6502)

Highlighted
One time poster
Message 1 of 5
471 Views
Message 1 of 5

Problems with calling, network and Bluetooth in Xperia Z2 (D6502)

Hi All,

 

Is anyone facing issues with network / bluetooth and contacts in xperia z2?

 

Since past week, I am experiencing the following issues with my device (No new apps or updates added recently),

a) Contacts and call log disappear during normal use.

b) Network getting dropped frequently

c) Bluetooth icon disappearing during use from the dropdown.

 

I've tried restarting the phone but my problem still persists.  Any suggestions to resolve would be of great help!

 

Thanks!

4 REPLIES 4
Emperor
Message 2 of 5
451 Views
Message 2 of 5

Re: Problems with calling, network and Bluetooth in Xperia Z2 (D6502)

@Bhargava1

 

Do you have any antivirus, taskillers, clean master, battery apps, installed ? 

 

how old is the SIM card?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Phy
Forum Legend
Message 3 of 5
450 Views
Message 3 of 5

Re: Problems with calling, network and Bluetooth in Xperia Z2 (D6502)

Do you experience the same issues while on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
One time poster
Message 4 of 5
415 Views
Message 4 of 5

Re: Problems with calling, network and Bluetooth in Xperia Z2 (D6502)

@uliwooly :Hi, I got this sim card around 10 months ago. And, yes I've quick heal antivirus installed on the phone.

In addition, I've started to get screechy noses during calls.

@Phy: I'll definitely check if the issues persist in safe mode and get back.
Emperor
Message 5 of 5
371 Views
Message 5 of 5

Re: Problems with calling, network and Bluetooth in Xperia Z2 (D6502)

@S_Bhargvaa @Bhargava1

 

keep us updated 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)