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Problem with Z3

One time poster
Message 1 of 3
Message 1 of 3

Problem with Z3

One month ago, i use my sony z3 to take an underwater photos. But after a few minutes in water, the screen went blank, and in the camera there are bubbles of water.. So i dried it and let it turn off for about a week. After a week, i turn on my sony and it works fine, the wifi, bluetooth, display, and others there are in the diagnostics test are good but the sim card reader wont read my celular card even though i already put it in.. Why does this happens?
Also i but my phone in Saturn, Germany. And it said that the warranty is for 2 years under Alliance insurance. Now i live in Indonesia, does that mean i must bring my phone to saturn Germany to get repaired? Because Alliance in my country said that the phone must be taken to Saturn...
Forum Legend
Message 2 of 3
Message 2 of 3

Re: Problem with Z3

You have to contact Alliance insurance or Saturn Germany. There's no international warranty offered by Sony
Sony Xperia Support
Message 3 of 3
Message 3 of 3

Re: Problem with Z3

Hi Mirrordev,


Welcome to the community,


In this case I would suggest contacting Sony Mobile within your region, they would be able to advise what you need to do to help resolve this issue.


Use the link in my signature below.


Let us know how you get on.

Official Sony Xperia Support Staff

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