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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Problem using photos in Album and other apps

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Apprentice
Message 1 of 12
389 Views
Message 1 of 12

Problem using photos in Album and other apps

Today I tryed to upload a photo to Instagram but I only could access to the last 16 photos from my gallery.

 

I tryed to go the other way around so I opened the Album app and tryed to edit one of the photos so I could upload it from the "Edited photos" album. Everytime I tryed so the phone gave me the following message: "Ninguna aplicación puede realizar esta acción" (No application can perform this action).

 

I did the same with many photos with the same result: I can only edit the last 16 photos.

 

I restarted the phone but the problem persisted. Can anyone help me?

11 REPLIES 11
Emperor
Message 2 of 12
375 Views
Message 2 of 12

Re: Problem using photos in Album and other apps

are you sure you haven't deleted the pictures and you are trying to edit thumbnails? 

 

try this

 

settings > apps > all > album > clear data > restart the phone. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sam
Sony Xperia Support
Message 3 of 12
365 Views
Message 3 of 12

Re: Problem using photos in Album and other apps

Hi polkium and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

Are the images you are having issues with stored on internal memory or the SD Card?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 4 of 12
349 Views
Message 4 of 12

Re: Problem using photos in Album and other apps

I tried clearing data and cache and restarting the phone but it did not work. I thought that maybe the problem was that I was using all the storage in the phone so I deleted most of the pics and some apps but it did not solve the problem either.

All the pics are stored in the internal memory since I don't have an SD card yet.

Emperor
Message 5 of 12
337 Views
Message 5 of 12

Re: Problem using photos in Album and other apps

Boot on safe mode and check again

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 6 of 12
330 Views
Message 6 of 12

Re: Problem using photos in Album and other apps

Same problem on safe mode. Slightly frowning Face

Emperor
Message 7 of 12
319 Views
Message 7 of 12

Re: Problem using photos in Album and other apps

Repair your phone with PCC

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 8 of 12
310 Views
Message 8 of 12

Re: Problem using photos in Album and other apps

I can't because I have a Mac and it's only for Windows. Thanks anyway, I'll try to do it on some friend's PC.
Emperor
Message 9 of 12
305 Views
Message 9 of 12

Re: Problem using photos in Album and other apps

@polkium

 

And that's why you can use Bridge, check the post above




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 10 of 12
283 Views
Message 10 of 12

Re: Problem using photos in Album and other apps

I didn't see the link because it was on other color (since I had already installed it). Face with rolling Eyes

 

Thanks again. I still did not have time to check that solution but I'll let you know if it worked as soon as I do.