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Poor After Sales Service in Jakarta

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Rookie
Message 1 of 14
1,315 Views
Message 1 of 14

Poor After Sales Service in Jakarta

Hello!

I'm Renata from Indonesia.

 

I just bought the Xperia ZL series, I'm so in love with it.

Until... the "sudden death" happen 10 days after I bought it.

 

I went to the Sony Service Center on Senayan City - Jakarta.

They check my phone, and the problem seems to be the power source.

And they said it is indeed a manufacturing defect.

I did nothing wrong to the phone.

 

They said they will service it, but it will takes up to 3 months.

WHOA!


1. I'm using it for only 10 days, why should I wait for 3 months for it to be repaired?

Can you imagine 3 months without having your phone?! I need it for works!

 

2. If it's a manufacture defect, why should it be repaired. Shouldn't it be exchanged with a new phone?

 

3. Why would you sell a defective item on the first place? Don't you have a quality control over your product?

 

 

Now, I am really disappointed with the service and the product.

Please do something about this problem immediately.

 

 

13 REPLIES 13
Adept
Message 2 of 14
1,303 Views
Message 2 of 14

Re: Poor After Sales Service in Jakarta

India isn't any better. Perhaps Sony service is LIKE.NO.OTHER

Sony Xperia Support
Message 3 of 14
1,293 Views
Message 3 of 14

Re: Poor After Sales Service in Jakarta

Sorry to hear about your phone.

 

3 months to have the phone repaired/replaced doesn't sound right. A service should not take that long. Have you tried contacting your local Sony Xperia support about this? See this page for contact details: http://www.sonymobile.com/global-en/support/contact-us/.

 

We do of course have a strict quality control but something may still go wrong after delivery. What options you have depends on your country region so i recommend that you contact your local support to see if you can have it replaced.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adept
Message 4 of 14
1,288 Views
Message 4 of 14

Re: Poor After Sales Service in Jakarta

Hello Renata iam from jakarta too, do you know, iam have the same problem with you, my Xperia ZL have problem with speaker internal and my second camera didn't work, i think i must repair this in sony center Roxy, but what they say ? its been make a much time, average in 2 months, but i say wow, its to long time, and i say to they "i want to replace my phone" because its just in 1 day after i buy it, and they replace my phone, and my question is, are they give you 3 days shop warranty after you buy you device ? because i get it, and i think Sony Care Indonesia must have a lot techinition where must much profesional than before, because we are sony customer in indonesia never felt comfort about Sony Care in our Countrys.

Message 5 of 14
1,277 Views
Message 5 of 14

Re: Poor After Sales Service in Jakarta

707renata have you tried doing a operating system wipe? since some times these repair center makes up excuses to just earn money so they blame something is broken when truth is there is nothing wrong at all, so try doing a full re-install off your phone if issue continues then it is a manufacture defect other wise some times it's just the operating system itself having a bug so it gets a sudden death but phone is fine itself just that you need to re-install to see if issue still comes if not then guy in service center was just trying to earn money by making up a false story.

Adept
Message 6 of 14
1,257 Views
Message 6 of 14

Re: Poor After Sales Service in Jakarta

Yeah I agree with you Jake, this is sony care in Indonesia, hope my phone its not have any damage again, cause I tired if I waiting waiting with no explanation in the end
Rookie
Message 7 of 14
1,184 Views
Message 7 of 14

Re: Poor After Sales Service in Jakarta

thanks for the replies Slightly smiling Face

so, i finally bring my phone to sony center in roxy jakarta for waranty claim.
they said they will fix it for around 2 weeks.
it's been 5 weeks already and there is no news about my phone!

after 2 weeks of no follow up, i call the number they gave. 4-5x a day. They never answer.
What's is wrong with your service guys? i'm really dissapointed.


i bring my phone on january 16, 2014. 5PM.
the staff who receive it was a girl name tety.
the contact number they gave me is +6285772908801, a guy name irvan irawan, who never answer my calls.

the repair order number: RO/MBE08/14/01/001989

can someone here please help me? Slightly frowning Face

the facts that i'm spending IDR 5,000,000 and using it for only 10 days and waiting repairation for weeks is just BAD!
Rookie
Message 8 of 14
1,170 Views
Message 8 of 14

Re: Poor After Sales Service in Jakarta

so, i finally bring my phone to sony center in roxy jakarta for waranty claim.
they said they will fix it for around 2 weeks.
it's been 5 weeks already and there is no news about my phone!

after 2 weeks of no follow up, i call the number they gave. 4-5x a day. They never answer.
What's is wrong with your service guys? i'm really dissapointed.


i bring my phone on january 16, 2014. 5PM.
the staff who receive it was a girl name tety.
the contact number they gave me is +6285772908801, a guy name irvan irawan, who never answer my calls.

the repair order number: RO/MBE08/14/01/001989

can someone here please help me? Slightly frowning Face

the facts that i'm spending IDR 5,000,000 and using it for only 10 days and waiting repairation for weeks is just BAD!
Rookie
Message 9 of 14
1,142 Views
Message 9 of 14

Re: Poor After Sales Service in Jakarta

so, i finally bring my phone to sony center in roxy jakarta for waranty claim.
they said they will fix it for around 2 weeks.
it's been 5 weeks already and there is no news about my phone!

after 2 weeks of no follow up, i call the number they gave. 4-5x a day. They never answer.
What's is wrong with your service guys? i'm really dissapointed.


i bring my phone on january 16, 2014. 5PM.
the staff who receive it was a girl name tety.
the contact number they gave me is +6285772908801, a guy name irvan irawan, who never answer my calls or reply my text until now.

the repair order number: RO/MBE08/14/01/001989

can someone here please help me? Slightly frowning Face

the facts that i'm spending IDR 5,000,000 and using it for only 10 days and waiting repairation for weeks is just BAD!
One time poster
Message 10 of 14
1,087 Views
Message 10 of 14

Re: Poor After Sales Service in Jakarta

Hi 707renata.

How is ur ZL now?

Coz , it seem that I have a similar case of a POOR SERVICE of SONY Service Center for my Z Ultra.

It's more than 2 weeks my Z Ultra at Roxy SONY SC, without any explanation and never reach their contact number.

 

Very bad experience with SONY, like no other.

 

My dear SONY, please do something about it.

Immediately!

 

Repair Order #RO/MBE01/14/03/000431