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Phone reset, app freezes, will not preform diagnosis

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Visitor
Message 1 of 4
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Message 1 of 4

Phone reset, app freezes, will not preform diagnosis

Hi my xperia z1 compact for the past month or 2 has been resetting randomly by it self at first I thought it was getting hot the I noticed it just done it out of the blue when it was cold and not doing anything. Also every time I try and use any all it freezes the phone which makes it reset again. I have uninstalled all apps and if still does it with the pre installed apps like the camera and music. I have tried to preform the diagnosis on the phone but that restarts my phone as well. Can someone please help as still got a year before a upgrade and I love my Sony phone. Thank you

3 REPLIES 3
Forum Legend
Message 2 of 4
1,123 Views
Message 2 of 4

Re: Phone reset, app freezes, will not preform diagnosis

Hi,

 

How often does this occur? Perhaps it can be related to your SIM-card and/or SD-card. If the SIM-card is removed/loses the connection, the phone will restart. You can always order a new SIM-card from your network provider to see if this can help.

 

In the mean while, you can also try to use the phone without the SD-card to exclude problems related to this.

sony_sign_logo.png - Official Sony Xperia Support Staff


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Genius
Message 3 of 4
1,105 Views
Message 3 of 4

Re: Phone reset, app freezes, will not preform diagnosis

Hi @FightsrAz

 

You can also try boot on safe mode and check if problem persists:

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

 

I'm at disposal for any question.

 

Best Regards,

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Visitor
Message 4 of 4
1,060 Views
Message 4 of 4

Re: Phone reset, app freezes, will not preform diagnosis

My phone is still doing it. I have a new sim card and no SD card and I have deleted all apps and it still restarts my phone, can't diagnosis and all I can do is text or phone