Phone mic not working after removing headset

[Immanueljebaraj1]

Phone mic not working during calls after removing headset. I need to restart or turn on speaker on/off to get the phone mic working again.

It happens only after removing the headset. I will be listening to music in headset and will remove it when I reach office. If I get any calls after removing it then the person other side can't hear me. The mic works only if I restart or turn on speaker.

[xavinux]

Hi @Immanueljebaraj1

This problem could be caused by some applications that are installed.

You could try to turned off google now "OK Google detection from any screen" or could be for the call recording app.

I suggest boot your device into safe mode and test if this issue persists:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

I'm at disposal for any question.

Best Regards,

[Phy]

Try to Clearing the SmartConnect app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

[Immanueljebaraj1]

The issue is with "OK Google" app. It works fine after disabling the app. Thanks for your help.

[xavinux]

Ho @mmanueljebaraj1

Glad to read that your problem was solved.

Don't forget to mark posts that answers the topic as Accepted Solution.

If you find any post helpful, press Kudos.

I'm at disposal for any question.

Best Regards,

[Leteer]

Same problem here. After unplugging my noise cancelling headset the phone mic stops working. Ok google settings or disabling SmartConnect DOESN'T HELP AT ALL!

my phone is useless, what is this?! I cannot accept calls until I reboot (2mins)!?

Please fix this!!

(android 5.1.1 newest software)

[Immanueljebaraj1]

I wonder how it works for me. I have just factory reset my phone, will use it for couple of days and update if the issue occurs again

[Leteer]

Is it possible to use a replacement dialer app or is this tied too deeply into the android system here?

In my opinion the dialer is laggy and buggy. Why has the screen to flicker several times like it's doing huge calculations simply if I want to make a phone call?

I would move to a custom rom but this means losing noise cancelling...

[Leteer]

@immanuel: thanks for testing!

[xavinux]

Hi @Leteer

I suggest to boot your device into safe mode to determine whether it is a software issue or a third party app issue:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Don't forget to mark posts that answers the topic as Accepted Solution.

If you find any post helpful, press Kudos.

I'm at disposal for any question.

Best Regards,