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Tips & Tricks

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Phone dead - hard reset does not work

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Message 1 of 9
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Message 1 of 9

Phone dead - hard reset does not work

I turned off my phone because the battery was nearly dead (~2% left). I plugged it in and left it there for two hours. Now it does not turn on. No flashing lights. Windows does not recognize it. Hard reset (Power+Vol. down) does not work, and Windows does not recognize it either, even when I go into fastboot mode. I do have an insurance for the phone, but I would like to save my personal data, so does anyone have an idea?

 

Thanks!

 

(Sorry for the bad english)

8 REPLIES 8
Emperor
Message 2 of 9
386 Views
Message 2 of 9

Re: Phone dead - hard reset does not work

Connect your phone to a wall charger, press and hold power and volume up for 10 seconds, let it charge for two to three hours, then repair it with PCC



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 9
385 Views
Message 3 of 9

Re: Phone dead - hard reset does not work

PC Companion (PCC)
http://support.sonymobile.com/us/tools/pc-companion/
 

Bridge (for Mac)
http://support.sonymobile.com/global-en/tools/bridge-for-mac/

 
Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 4 of 9
379 Views
Message 4 of 9

Re: Phone dead - hard reset does not work

As I said, it charged for quite some time. Resetting was the first thing I did too. Since I reset it, I have waited about 1h. If a post on the first site would have helped I would not have posted this Slightly smiling Face

 

It should be on charger for about 3h now

Emperor
Message 5 of 9
376 Views
Message 5 of 9

Re: Phone dead - hard reset does not work

I'm sorry to say this but you have to send it in, and your data is gone.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 6 of 9
374 Views
Message 6 of 9

Re: Phone dead - hard reset does not work

I will let it charge over night, maybe I am lucky or something. Thanks for your help anyways if it does not :/

Emperor
Message 7 of 9
358 Views
Message 7 of 9

Keep us updated

Keep us updated



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 8 of 9
319 Views
Message 8 of 9

Re: Keep us updated

No, it did not work... Will have to contact the insurance, I'll get a new one. Still **bleep** that my data is gone...

Emperor
Message 9 of 9
306 Views
Message 9 of 9

Re: Keep us updated

I'm sorry to hear that. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)