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Not turning on

Message 1 of 5
620 Views
Message 1 of 5

Not turning on

Charging my phone, used it to send a message when it had about 90% charge. Left it for a short time, it had a black screen and won't turn on. The phone was very hot. I left to cool and tried again. I left it to completely cool and tried hard rebooting (using the powder button and volume up button) no affect. Tried charging it again and plugging it to my laptop to no good, plugging it in caused the phone to get hot again. When plugged in the charging light didn't turn on. The phone hasn't vibrated or reponsed to anthing after trying to turn it on several times. Help...

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
590 Views
Message 2 of 5

Re: Not turning on

Hi @RandomManiac,


Welcome to the community.

 

Can you please try holding the power button and the volume up button until your phone makes 3 short vibrations?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 3 of 5
574 Views
Message 3 of 5

Re: Not turning on

Hi, Thanks for replying

 

Woke up this morning and tried your suggestion, I held down the volume up and the powder for a couple of mintues and no effect. 

 

I am going to take it back to the store today. 

 

Thanks 

Highlighted
One time poster
Message 4 of 5
467 Views
Message 4 of 5

Re: Not turning on

I have te exact same problem. Just 5 days ago it started again. But now i had the battery totally empty it wont start again. It gets hot and just keeps on restarting untill the battery is empty again. And using the power and volume button doesnt work.

One time poster
Message 5 of 5
444 Views
Message 5 of 5

Re: Not turning on

Same problem here, Im waiting for waranty support. What happened to you guys the waranty covered problem?