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Tips & Tricks

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Not able to shut down my Sony Xperia M.

Visitor
Message 1 of 8
4,161 Views
Message 1 of 8

Not able to shut down my Sony Xperia M.

Hey there !

Power/lock button is working fine as long as i use it for lock/unlock. But when I try to shut down my phone my long pressing the button, nothing happens. I don't want to shut it down by removing the battery because i am afraid that it might not start again. 

I have tried pressing it for a long time. But still nothing happened. What should I do now ?? 

7 REPLIES 7
Moderator
Message 2 of 8
4,156 Views
Message 2 of 8

Re: Not able to shut down my Sony Xperia M.

Power button and volume up at the same time,see if it works to shut down your device.But if you have a defective power button,you might not be able to turn it on.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 3 of 8
4,152 Views
Message 3 of 8

Re: Not able to shut down my Sony Xperia M.

I tried pressing it but nothing happened. Power button is working just fine when i use it for lock and unlock. But the strange thing is that it does not work when i try to shut down the phone by long pressing it. 

Moderator
Message 4 of 8
4,149 Views
Message 4 of 8

Re: Not able to shut down my Sony Xperia M.

You could try to remove the battery,but I am afraid you won't be able to turn it on.Try to boot the device in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 5 of 8
4,147 Views
Message 5 of 8

Re: Not able to shut down my Sony Xperia M.

Sir, actually this power off/ restart screen won't come up. Nothing happens ! it just locks the screen. 

Moderator
Message 6 of 8
4,145 Views
Message 6 of 8

Re: Not able to shut down my Sony Xperia M.

In this case,stop by a sony serivce:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Forum Legend
Message 7 of 8
4,136 Views
Message 7 of 8

Re: Not able to shut down my Sony Xperia M.

Try a software repair and if that doesn't work then do as Alex above advised

 

To perform a system repair which will factory reset your phone

 

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

 

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Highlighted
One time poster
Message 8 of 8
3,528 Views
Message 8 of 8

Re: Not able to shut down my Sony Xperia M.

Hey, I know it's been a long time, but I hope it will be helpful for others.

I had the same problem all buttons working, including the power one. But when I tried to take screenshot,or shutting down my phone - no reaction. here's what i did - i removed my battery(i didnt have a choice) and the returned it back. The phone must turn on by itself. I entered my pin and waited a few minutes. When i tried to hold it longer, the button was working perfectly. There must be something wrong with the software, but whatever.

Hope i helped Slightly smiling Face