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No 3G on C3 dual

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One time poster
Message 1 of 3
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Message 1 of 3

No 3G on C3 dual

I have C3 Dual. We had bought two of same phone in June 2015. All was working fine until last month. Now although I have full network I get only 2G. The same SIM works well on the other C3. I also tried with other SIMs on my phone. Nothing worked so I did a factory reset. It's still the same. please help.
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Emperor
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Message 2 of 3

Re: No 3G on C3 dual

@Mahe316

 

Is the data on? do you have the correct APN settings?

 

settings > more > internet settings > accept 

 

 

you can also repair the phone with PCC and report back

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 3
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Message 3 of 3

Re: No 3G on C3 dual

Hi Mahe316,

 

Welcome to the community,

 

Here are the instructions for the repair process for PC and Mac.

 

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.


Official Sony Xperia Support Staff


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