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New Update - Error Message

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Rookie
Message 1 of 5
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Message 1 of 5

New Update - Error Message

I'm having major trouble with the new update on my Z3+. I upgraded to Android 5.02 this morning and my phone keeps coming up with the "Unfortunately Google Play Services has stopped" error message over and over again. Also my 4g has slowed down to a crawl (despite showing 4g next to my signal bar), my signal hasn't been higher than 2 bars all day, where it's normally full and a lot of my apps that use data aren't working at all - 9gag, maps etc.

If anyone could help, I'd be really happy. My phone is almost unusable at the moment.

Thanks in advance
4 REPLIES 4
Phy
Forum Legend
Message 2 of 5
1,042 Views
Message 2 of 5

Re: New Update - Error Message

Repair the phone with Sony PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/
Commissioner
Message 3 of 5
1,020 Views
Message 3 of 5

Re: New Update - Error Message

Hi @Oli5

 

Welcome to the community.

Here's how to run the repair on PC Companion:

  1. Install and open PC Companion then select Support Zone.
  2. Phone Software Update.
  3. Start.
  4. Repair Phone
  5. Continue
  6. Accept data removal
  7. Next
  8. Wait for prepare
  9. Select Phone
  10. Follow the connection steps

And Bridge for Mac:

  1. Launch Bridge for MAC without the handset connected.
  2. On the Main Window select "Xperia > Repair Xperia Device".
  3. Ensure the phone is charged and select "Ok" in the following window.
  4. Select Continue on the following page.
  5. Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

  1. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

You will want to start these processes with the phone powered off and disconnected from the PC.

 

Rookie
Message 4 of 5
999 Views
Message 4 of 5

Re: New Update - Error Message

I managed to fix it before reading any of this, but thanks for the help. If anyone is having the same problem,here's what to do:
Settings > Apps > Google Play Services > Uninstall Updates.

Then re-install when it prompts you to!
Phy
Forum Legend
Message 5 of 5
978 Views
Message 5 of 5

Re: New Update - Error Message

Cool. Thanks for letting us know.